Abandoned Cart Email

Abandoned Cart Email

What is an Abandoned Cart email?

The Abandoned Cart email is a regular email report which is sent to you (the site owner) with a list of recent cart abandonments. It includes details like the products the customer had in their cart.

When does an Abandoned Cart email send?

The Abandoned Cart email is sent daily to your specified System e-mail address when a new Abandoned Cart session is created.

How do I turn on/off the Abandoned Cart email?

  1. Navigate to Addons and find the Abandoned Cart Saver addon.
  2. Click Install and an email will be sent 1 hour after the customer hasn't made any changes to their cart.

How can I configure the Abandoned Cart email?

You will need to have the To field populated on your Email Template with either the B@se tag which uses your System e-mail address or by statically defining an email address.

If this field is not populated, your template will not work. You can modify this field by navigating to: Settings & Tools > All Settings & Tools. In the System Templates section click Email Templates and then open the Abandoned Cart Email Template.

Accessing Abandoned Cart email template via SFTP

This template is stored here on the file server: /private/www/netosuite/SysDoc/emails/abandoned_cart/default.email.html.

Abandoned Cart Email (customer)

What is an Abandoned Cart (customer) email?

This is the email that gets sent to a customer after they abandon cart and have entered their email address into that session.

When does an Abandoned Cart (customer) email send?

The Abandoned Cart (customer) email is sent to the customer if they have abandoned their cart for a set duration of time. This will only occur once per session.

How do I turn on/off the Abandoned Cart (customer) email?

You can turn off the Abandoned Cart (customer) email by uninstalling the addon:

Addons > Abandoned Cart Saver > Uninstall

How can I configure the Abandoned Cart (customer) email?

You will need to have the To field populated on your Email Template with either the B@se tag which uses the Customer e-mail address or by statically defining an email address.

If this field is not populated, your template will not work. You can modify this field by Navigating to:

Settings & Tools > All Settings & Tools. In the System Templates section click Email Templates and then open the Abandoned Cart Customer Email.

Available Data Tags

The following data tags are available within the email:

  • [@cart_track_ids@]
  • [@email@]
  • [@send_from_company@]
  • [@send_from_email@]
  • [@username@]

This email also contains the [%abandoned_carts%] function, which accepts the following tags in it's header parameter:

  • [@cart_code@]
  • [@cart_data@]
  • [@cart_id@]
  • [@checkout_time@]
  • [@count@]
  • [@group_id@]
  • [@username@]

And these tags in it's body parameter:

  • [@brand@]
  • [@cart_code@]
  • [@cart_data@]
  • [@cart_id@]
  • [@checkout_time@]
  • [@count@]
  • [@group_id@]
  • [@inventory_id@]
  • [@kit_items@]
  • [@kit_qtys@]
  • [@model@]
  • [@qty@]
  • [@sku@]
  • [@store_price@]
  • [@url@]
  • [@username@]

Accessing this template via FTP

This template is stored here on the file server: /private/www/netosuite/SysDoc/emails/abandoned_cart_customer/.

We recommend backing-up all emails before making modifications.


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